Design, strengthen, and scale the Care system (tools, data, and processes) to ensure a fast, seamless, and measurable customer experience
Work cross-functionally across B2B, B2C, and CSM teams
Optimize and connect the different tools used (Zendesk, Ringover, HubSpot)
Work closely with Data Analysts to create, modify, and validate dashboards
Structure, connect, and automate the entire system so data and dashboards are reliable, actionable, and easy to leverage

Strong understanding of APIs (webhooks, authentication, workflow logic)
Proficiency with an automation tool such as Make (or similar tools like Zapier), including complex workflows (multi-step processes, error handling)
Advanced administration of Zendesk (or equivalent), including triggers, macros, custom fields, and APIs
Strong understanding of HubSpot (or equivalent) CRM systems and data structuring
SQL (operational level): reading, modifying, and writing simple queries (nice to have)
Advanced Google Sheets: formulas, data structuring, API connections, pivot tables, Apps Script (nice to have)

25 days paid vacation
Meal vouchers
100% health insurance coverage
Monthly book allowance (up to 12 books per year)
100% reimbursement for gym membership
Quarterly Vroomnights and an annual offsite to strengthen team spirit
50% reimbursement of your public transportation pass
A €650 relocation package (one-time bonus during your first month) plus reimbursement of your flight tickets up to €200

Retention & Automation Operations

Key skills