Managing panel administration across lender and regulatory platforms, including new panel applications, account setup, and ongoing panel compliance.
Acting as the first point of contact for compliance queries, managing the compliance inbox and escalating complex matters where required.
Supporting key regulatory and accreditation processes, including CQS renewals, DBS checks, and SRA practising certificate administration.
Overseeing mandatory training compliance, onboarding new joiners to training platforms, and monitoring completion across the business.
Maintaining accurate compliance records and supporting the continuous improvement of training, knowledge management, and operational processes.

Experience working within a law firm, professional services organisation, or a regulated environment is advantageous
Previous experience in an operational, compliance, administration, or support function
Strong organisational and administrative skills, with the ability to manage sensitive information accurately
Excellent written and verbal communication skills
A methodical and detail-focused approach to compliance and record keeping
Confidence using multiple systems, databases, and online platforms
A willingness to learn, develop expertise in compliance processes, and contribute to continuous improvement across the business

Operations Associate

Key skills