Claims and Complaints Manager

Role Overview

We have an exciting opportunity for a Claims and Complaints Manager to join our well-respected Risk and Compliance team. This varied and interesting role is to provide effective and proactive complaints handling across the business where you will receive, investigate and resolve client complaints and ensure the smooth running of the complaints process. You will play a pivotal role within the team, working closely with the Client Care Partner and Head of Compliance. This is a permanent, part time (0.6 FTE) role offered on a predominantly remote basis with occasional Taunton office attendance.**

Requirements

The successful candidate will be a solicitor or FCILEx with a minimum of 2 years’ PQE and a background in conveyancing, private client or litigation work preferred. The candidate will have a keen interest in client care and complaints handling with a sympathetic and solution-based approach to approaching problems. Ideally you will have complaints handling experience in a legal or professional services environment. You will be a real people person with the ability to build rapport quickly. We welcome applications from those who feel they meet the skills and behaviour requirements.**

Benefits

In addition to a competitive salary, our benefits package includes:****

• 25 days holiday, in addition to plus bank holidays (pro rata)
• Extra day of holiday for your birthday
• Annual Bonus Structure
• Private Healthcare
• Flexible Working
• Pension Scheme(s)
• Life Assurance
• Eye Tests
• Flu Jabs
• Corporate Gym Membership Discounts
• Discounted legal support
• Opportunities to get involved with charity fundraising, sports teams, and office socials

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