About this role
Role Overview
- Lead and mentor the Transactional Compliance team to achieve performance goals and maintain high service standards.
- Support Regional and Global Audit requests.
- Ensure all backend administrative tasks are processed accurately, in compliance with company policies.
- Collaborate with Client Services team to resolve escalations and conduct investigations.
- Manage global stakeholders to ensure customer satisfaction and delivery against requirements.
- Work closely with the Head of Shared Service Centre to identify and implement process efficiencies.
- Identify opportunities for automation and process optimisation.
Requirements
- Experience of working in Governance, Compliance or a Risk related role ideally within a retail operation, or back-office administration environment.
- A proven track record of managing and leading teams to deliver excellence.
- Demonstrable experience of managing global stakeholders in a matrix environment.
- Experience of print management, packaging and display would be advantageous.
- Fluency in both spoken and written English is essential.
- Exceptional attention to detail and proficient in process mapping and improvement.
Benefits
- 3 days remote and 2 days onsite to align with EU operational hours