Workplace Operations Lead

Role Overview

• Manage day-to-day workplace operations including facilities, building issues, and general office experience
• Act as a key escalation point, resolving the majority of operational issues before escalation to leadership
• Coordinate contractors and vendors, ensuring service delivery and performance standards are met
• Support office relocations, fit-outs, and new workplace setups, including defects management
• Oversee shared resources such as fleet, car parking, and office amenities
• Assist with contractor onboarding, contracts, and compliance requirements
• Support health, safety, and contractor compliance (HSE) processes
• Provide continuity across the team, stepping in as a key point of contact when required
• Support business continuity with our CX function within the wider Workplace team

Requirements

• Around 3+ years’ experience in workplace operations or facilities management
• Experience in corporate or consultancy environments (preferred)
• Strong experience coordinating contractors and vendors
• Exposure to fit-outs, office moves, or defects management (highly desirable)
• Solid understanding of workplace operations systems and processes
• Basic understanding of commercial lease requirements (interpretation, not negotiation)
• Strong problem-solving skills and ability to manage ambiguity
• Excellent interpersonal skills and ability to influence without formal authority
• A proactive, adaptable approach with a strong sense of ownership

Benefits

• Opportunity to support one of Aurecon’s largest real estate footprints in Queensland
• Exposure to office relocations, workplace transformations, and major projects over the next two years
• A mix of BAU operations and project delivery experience
• Strong team support with opportunities to build broad workplace expertise