Directly supervise a team of 10-25 teammates each responsible to execute on an assigned portfolio of patients accounts or Medical Insurance triggers
Use strong problem solving skills to assist team in issues within the portfolio, as well as identify and resolve areas of opportunity within the portfolio, collaborating with other departments as needed
Understand and make decisions regarding payment trends and/or issues within assigned portfolio
Maintain key metrics, manage performance accordingly, and perform regular reviews to senior leaders
Consistently communicate team goals, objectives, and progress toward those goals both to team and direct leadership
Conduct annual reviews for all assigned teammates and identify areas of opportunity for individual teammates and provide timely and ongoing coaching and development
Identify personnel needs for assigned team and is responsible for ensuring team is appropriately staffed, and identifying and communicating recruiting needs to leadership
Maintain high engagement scores for assigned team (>80%)
Makes recommendations for teammate promotions and mobility to senior leaders

Demonstrated ability to independently think critically, identify root causes, and solve them
Proven track record of leading change or operations through influence
Strong presentation and executive communication
Ability to manage for performance while simultaneously inspiring teammates
History of coaching and developing teammates
2 years related supervisory experience required
Intermediate proficiency in MS Excel, Word and PowerPoint
Bachelor’s Degree preferred
Relevant experience in healthcare revenue cycle preferred

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Supervisor, Revenue Operations

Key skills