Personal Injury Operations Manager – Texas Plaintiff Law Firm

Role Overview

• Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teams
• Build, document, and enforce SOPs for firm workflows
• Manage staff performance, accountability, workload distribution, and training
• Track KPIs including lead conversion, settlement cycle time, demand readiness, and operational efficiency
• Improve communication between intake, case managers, vendors, and leadership
• Monitor case management systems, task completion, and file quality
• Identify operational bottlenecks and implement process improvements
• Manage vendors including marketing agencies, records providers, call centers, and software systems
• Assist leadership with staffing forecasts, operational planning, and budgeting
• Help maintain high client satisfaction and reduce client complaints
• Prepare operational reports and performance updates for ownership

Requirements

Responsibilities:

• Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teams
• Build, document, and enforce SOPs for firm workflows
• Manage staff performance, accountability, workload distribution, and training
• Track KPIs including lead conversion, settlement cycle time, demand readiness, and operational efficiency
• Improve communication between intake, case managers, vendors, and leadership
• Monitor case management systems, task completion, and file quality
• Identify operational bottlenecks and implement process improvements
• Manage vendors including marketing agencies, records providers, call centers, and software systems
• Assist leadership with staffing forecasts, operational planning, and budgeting
• Help maintain high client satisfaction and reduce client complaints
• Prepare operational reports and performance updates for ownership

Qualifications:

• 5+ years of law firm operations or legal operations experience
• 3+ years in plaintiff personal injury strongly preferred
• Strong understanding of Texas PI workflow from intake through settlement/litigation support
• Experience managing teams in a high-volume environment
• Experience with legal case management software and KPI reporting
• Strong leadership, communication, and organizational skills
• Ability to enforce accountability and improve team performance
• Bilingual English/Spanish is a plus

Benefits

Positive Culture: Work in a supportive, inclusive, and collaborative environment that values your contributions.

Growth Opportunities: Access to professional development, mentorship, and opportunities for career advancement.

Competitive Compensation: Enjoy a highly competitive salary and bonus structure that rewards performance.

Benefits: Comprehensive benefits package including health insurance, paid time off, and more.

Work-Life Balance: Flexible work arrangements to help maintain a healthy work-life balance.