Infrastructure Operations Engineer

Role Overview

• Responsible for the implementation, maintenance, support, and decommissioning of physical and virtual server and storage systems
• Ensuring these platforms are consistently configured, secure, and reliable across the firm’s global technology platform
• Performing routine operational tasks, including system patching, upgrades, backups, and recovery testing, in line with firm policies and change management processes
• Troubleshooting complex infrastructure incidents and service requests, working closely with Design and Engineering Team and vendors to drive timely resolution and root cause analysis
• Monitoring the health, performance, and capacity of infrastructure systems, proactively identifying and resolving issues to minimize downtime and service disruption
• Supporting infrastructure lifecycle management, including hardware and software refreshes, migrations, and decommissioning, in accordance with firm standards and project timelines
• Maintaining accurate and up ‑ to ‑ date technical documentation, including standard operating procedures, system inventories, configuration records, and topology diagrams
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Requirements

• Demonstrate good knowledge of ITIL, ITSM, Problem Management, Service Management and Change Management frameworks
• Possess the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problems
• Exhibit well-developed and professional interpersonal skills, and the ability to interact effectively with people at all organizational levels of the firm
• ITIL Foundation
• Bachelor's degree or Higher Education Diploma in Information Technology or related field; equivalent work experience can be considered in lieu of Bachelor’s degree
• Microsoft Certification or equivalent experience, preferably VMWare Certification (VCP) or equivalent experience
• A minimum of seven (7) years’ progressive computer systems management and support experience, preferably in a multi-site enterprise-scale environment, such as an international law firm or professional/financial services
• A minimum of five (5) years’ experience of installing and maintaining Windows servers, including operating system installation, configuration, administration, maintenance and troubleshooting
• A minimum of five (5) years’ experience of installing, maintaining, and supporting Enterprise server, storage and backup systems
• in particular Dell servers, storage and backup systems; experience of Storage Area Networking, PURE Storage arrays, preferably
• A minimum of five (5) years’ experience with Active Directory in a large multi-site Microsoft environment, including, but not limited to, understanding and supporting directory services, DHCP, DNS, and Group Policies
• A minimum of five (5) years’ experience of installing, maintaining, and supporting high availability systems using VMware
• Experience with VMWare NSX, vSAN and other vSphere supporting technologies
• A minimum of five (5) years’ experience installing, maintaining, and supporting RHEL Linux and Kubernetes based systems

Tech Stack

• DNS
• ITSM
• Kubernetes
• Linux
• VMware

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff