Reviewing, updating, maintaining and monitoring pharmacy information disseminated to external and internal customers (as necessary).
Conducting outbound educational telephone calls regarding medication adherence to members, prescribers and pharmacists as directed.
Motivating members to become compliant by refilling their prescriptions and/or coordinating necessary communication or scheduling with providers and pharmacies.
Handling customer service inquiries and problems via the telephone.

High School Diploma or equivalent
2 years of experience in a retail pharmacy or comparable customer service environment required
1 year of experience in a pharmacy setting with knowledge in medical terminology required
1 year of technical or operational experience required
Certified Pharmacy Technician (PTCB or NHA) required.
Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)

Outreach Pharmacy Specialist

Key skills