Lead clinical operations and case management programs across Premium Solutions client segments
Drive performance across quality, engagement, operational efficiency, and client experience metrics
Support the implementation and optimization of enhanced client service models
Oversee audit readiness, accreditation activities, and quality governance programs
Partner across Product, Clinical, Operations, Sales, and Account Management to align strategy with service delivery
Support client retention, growth initiatives, and operational readiness efforts
Contribute to workforce planning, staffing strategy, financial stewardship, and operational efficiency initiatives
Monitor performance guarantees and support measurement and achievement activities
Lead and develop leaders across clinical and operational functions

Active Unencumbered Registered Nurse (RN) license required
Minimum of 10 years of experience in healthcare operations, case management, or clinical program leadership
Demonstrated leadership experience in complex, matrixed healthcare organizations
Experience leading large operational teams with multiple levels of leadership
Strong knowledge of clinical operations, care management, and performance management
Proven ability to influence and collaborate across Product, Sales, Clinical, and Operations teams
Experience supporting strategic initiatives, operational transformation, or service model implementation
Strong communication, presentation, and executive stakeholder management skills
Intermediate to advanced technical skills using multiple systems

Clinical Operations Director

Key skills