Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts
Directs all incoming telephone calls in accordance with the departmental phone and triage policy.
Delivers detailed and accurate phone messages to the appropriate party (ies) in a timely manner, retrieving chart when necessary
Schedules appointments for all designated providers within the practice following departmental policies and procedures
Greets and interacts with patients following Advocate Health Care Point of Service Standards.
Performs initial work up of patients by taking all vital signs, height, weight, and documents the results in the medical record.
Assures medical records data ie, results of tests, x-rays, and other notes are included in medical record for physician to review during the visit.

Completion of an accredited Medical Assistant Program
2+ years experience as a Medical Assistant
2-3 years of customer service experience in a high volume, multiple task, high stress environment.
Experience handling difficult callers, customers and patients.
Basic knowledge of managed care and commercial insurance.
Basic knowledge of medical terminology and billing and coding practices.
Current CPR Certification
Certification/Registration required. Non-certified MAs must obtain certification or registration within one year of hire with AMG approved certifying bodies.
Bilingual in Spanish preferred.

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short
and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Medical Assistant – Patient Service Representative, IV Therapy

About this role