Responsible for growing and driving the commercial and customer success of the Nova programme.
Focus on long-term relationships rather than short-term sales.
Work closely with senior stakeholders to understand their goals, challenges, and identify opportunities.
Act as the commercial lead for Nova building a portfolio of high-value accounts and prospects.
Drive growth in the UK while collaborating internally to deliver value to Gladstone customers.
Build strong, trusted relationships with senior decision-makers including C-Suite, Heads of Service, and Directors.
Develop and maintain clear account plans that align customer objectives with Nova as a platform-level AI solution.
Build pipeline and market penetration in targeted strategic accounts within the leisure industry base.
Identify and convert opportunities for upsell, cross-sell, and solution expansion across existing accounts.
Forecast account revenue accurately and contribute to overall business growth targets.
Position Gladstone as a solution partner that connects insight into action.

Proven experience growing and scaling AI platforms into sales with strategic accounts within the leisure and fitness industry.
Strong commercial acumen with experience of contract negotiations, renewals, and long-term agreements.
Ability to build credibility with senior stakeholders and influence at board or executive level.
Experience working with complex organisations, ideally within public sector, leisure, health, or education.
Excellent communication skills, with the ability to explain technical solutions in plain English.
Experience within leisure management, SaaS platforms, or regulated/public sector environments.
Familiarity with framework agreements and public sector procurement processes.
Understanding of digital transformation challenges within membership-based or customer-facing services.

Strategic Accounts Manager – Project Nova

Key skills