Provide exceptional customer care and support to care organizations
Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system)
Provide high-quality assistance to customers with their various questions related to using and refilling robots and handling alarms
Handle remote corrections and alarms in the background system 24/7
Escalate possible issues to tier 2 when unable to resolve the issue
Prioritize and coordinate tasks and assignments
Document each call with relevant and necessary information

Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field, or relevant experience
Passion to create excellent customer experience
Attention to detail and technical orientation (to solve remote corrections)
Good communication skills, and ability to explain technical details in layman's terms
Strong empathy as you will be handling issues in a healthcare environment
Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact
Previous customer service experience is an advantage
Excellent verbal and written communication skills in English and the language of supporting market
Valid EU passport/Working Visa

Customer Care Specialist, Norwegian

Key skills