Support platform operations, user enablement, campaign execution, governance, and continuous innovation
Lead the development, management, and continuous improvement of scalable user onboarding, training, and enablement programs
Provide timely support for platform-related inquiries, troubleshooting, and operational guidance
Manage communications, support resources, and user-facing documentation
Manage and enhance the ongoing performance, governance, and administration of the Microsoft Dynamics 365 Real-Time Marketing
Support system configuration, process standardization, compliance alignment, and platform optimization initiatives
Participate in the rollout of new functionality, feature enhancements, and system updates
Partner with Demand Generation, Field Marketing, and core system users to design, optimize, and support marketing automation solutions
Assist in developing scalable technical solutions for critical business initiatives
Develop, maintain, and continuously improve business process documentation, operational playbooks, governance frameworks, and knowledge portal resources
Support project management and coordination for technical enhancements, integrations, and cross-functional marketing technology initiatives.

3–5 years of hands-on experience supporting, administering, or optimizing marketing automation and CRM platforms
Strong understanding of customer journeys, segmentation, lead lifecycle processes, and campaign operations
Experience translating business requirements into scalable operational solutions
Excellent troubleshooting, user enablement, and stakeholder support skills
Strong documentation, governance, and project coordination capabilities
Analytical mindset with strong reporting and process improvement focus
Knowledge of privacy, compliance, and data governance best practices
Strong English communication skills (written and verbal) preferred for cross-functional collaboration.

Marketing Operations – Automation Specialist

Key skills