Act as primary contact for field consultants, handling Hub inquiries on pricing, services, scoping, and engagement models, and triaging ad-hoc or complex questions to the right team member
Manage end-to-end intake and assignment of requests, ensuring clear scope, prioritization, and routing to appropriate resources
Assign and coordinate team capacity—matching writers, analysts, project managers, and vendors to work based on availability, skills, and project complexity—while partnering with leads to balance workloads
Maintain and operate workflow systems, intake forms, trackers, SOPs, and documentation; execute standard processes reliably and implement documented process improvements
Oversee financial and vendor operations including invoicing, PO setup, billing coordination, payment reconciliation, and tracking core metrics (utilization, billing, margins) to support leadership reporting
Coordinate cross-team deliverables and onboarding logistics (contractor ramp-up, tech setup), resolve routine operational issues, and escalate staffing or process risks to Hub leadership

Bachelor's degree in English, business, communication, journalism, human resources, or related field of study
A minimum of 5 years’ extensive experience optimizing daily workflows, resources, and processes
Experience with client and vendor invoicing
Detail-oriented individual with excellent organizational and project management skills, plus ability to prioritize and handle multiple tasks with concurrent deadlines

Operations Specialist – Communication Consultants

Key skills