Senior Learning & Development Specialist

Role Overview

• Design and deliver a manager development curriculum — feedback, coaching, performance navigation — with supporting toolkits and just-in-time resources for high-stakes moments
• Diagnose capability gaps through data and stakeholder input; build targeted interventions that drive behavior change, not just awareness
• Identify and implement reinforcement strategies that sustain manager learning between formal programs
• Own the end-to-end new hire experience from offer acceptance through 90 days, in partnership with Recruiting, HRBPs, and department leads
• Build role-specific onboarding tracks and define success metrics — ramp time, early engagement, manager satisfaction — to continuously improve the program
• Partner with HR and business leaders to develop career frameworks and leveling guides that give employees clear, credible visibility into how they can grow
• Equip managers and employees with tools and conversations that make career planning proactive, not reactive
• Surface internal mobility and stretch opportunities in partnership with business leaders
• Partner with Talent Acquisition to design and deliver interviewer training — question frameworks, evaluation rubrics, debrief guides — that build genuine assessment skills and create consistent, structured hiring practices
• Support the design of practical candidate assessment components that surface real capability
• Manage the LMS and build reporting that tracks what matters most: participation, behavior change, business impact
• Apply modern instructional design and AI-assisted tools to build scalable content without sacrificing quality
• Partner with the L&D peers in UK and Canada on shared frameworks while tailoring for US needs
• Partner with HRBPs and People team to design and deliver targeted learning solutions in support of key initiatives and emerging business needs

Requirements

• 6+ years of experience in L&D, talent development, or organizational effectiveness, preferably in a SaaS or technology environment
• Strong instructional design background with the ability to build engaging, learner-centered experiences across modalities (in-person, virtual, asynchronous)
• Demonstrated experience designing and delivering manager development programs — not just facilitating off-the-shelf content
• Proven track record of building or significantly improving onboarding programs, with measurable outcomes
• Experience managing and reporting from an LMS platform
• Strong facilitation skills and executive presence; comfortable presenting to and influencing senior leaders
• Data-informed mindset — you define success before you start, measure consistently, and adjust based on evidence
• Nice to Have: Experience with Docebo or a comparable enterprise LMS
• Familiarity with AI-assisted learning tools and modern enablement technologies
• Experience with competency modeling or skills-based talent frameworks
• Exposure to global or cross-regional workforces and multi-divisional program design
• Coaching certification or formal facilitation training (e.g., ATD, ICF)
• Background supporting commercial or revenue-generating functions

Benefits

• 100% paid employee medical and dental insurance
• Monthly contributions to Health Savings Accounts
• A 401(k) match that is immediately fully vested
• Outstanding time off benefits
• Paid time off for volunteer activities