HR Consultant, HRIS – Training & Support

Role Overview

• Designs, develops, and delivers end-user HRIS training (e.g., SAP SuccessFactors, SAP ECC, QuatroSafety, LRIS) using instructor-led, virtual, and eLearning formats, applying adult learning principles and AODA standards
• Develops and maintains accessible training materials (e.g., job aids, user guides, presentations, eLearning) using tools such as Adobe Captivate and Visio to support system and process changes
• Plans, coordinates, and tracks training delivery, participation, and course registration through the corporate LMS (ELI/Cornerstone), ensuring content accuracy and alignment with delivery schedules
• Provides day-to-day HRIS application support to P&E staff, City divisions, and external applicants; resolves inquiries, escalates issues, and coordinates system access in partnership with system owners
• Analyzes support trends and recurring issues to inform improvements to training, documentation, and support resources
• Collaborates with corporate partners (e.g., Technical Services Division, TEAM Central, system owners) to ensure timely and consistent issue resolution
• Maintains and organizes a centralized HRIS knowledge centre (e.g., SuccessFactors Knowledge Centre) to support intuitive self-service and reduce reliance on direct support channels (e.g., in-person, email, and phone inquiries)
• Conducts needs assessments and analyzes user feedback and support data to identify improvement opportunities and enhance training, documentation, and support approaches
• Establishes and maintains standards for learning content and job aids to ensure consistency and quality
• Coordinates HRIS training and support activities aligned with system updates, business priorities, and biannual releases
• Partners with technical teams and system owners to support system enhancements, testing, and adoption
• Leads or contributes to small/medium-sized HRIS initiatives and builds strong relationships with P&E stakeholders and corporate partners.

Requirements

• Considerable experience designing, developing, and delivering end-user training on software applications in a large, complex organization
• Experience providing technical support to end users in an operational environment
• Experience working with clients to conduct training needs assessments and business process analysis, including developing process and system documentation
• Considerable experience delivering structured training in systems or technical environments, including planning and facilitating training sessions, developing instructional materials, and effectively communicating complex technical information to diverse user groups.
• Experience using eLearning development tools (e.g., Adobe Captivate) to create digital learning content
• Demonstrated proficiency using standard software applications (e.g., Excel, Word, PowerPoint, Visio)
• Ability to work effectively in a team environment supporting training, operations, and system initiatives
• Demonstrated ability to initiate, organize, coordinate, and deliver small to medium-scale projects or initiatives involving multiple stakeholders
• Strong organizational and time management skills with the ability to manage competing priorities in a fast-paced environment
• Excellent interpersonal skills with the ability to build and maintain effective working relationships across diverse stakeholder groups
• Strong verbal and written communication skills
• Knowledge of adult learning principles and modern training approaches is considered an asset
• Formal education in adult education, human resources, or a related field, and/or relevant certification is considered an asset
• Working knowledge of P&E policies, procedures, collective agreements, and legislative requirements is considered an asset.