Customer Care Representative I – Bilingual, Spanish

Role Overview

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
• Analyzes problems and provides information/solutions
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
• Thoroughly documents inquiry outcomes for accurate tracking and analysis
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
• Researches and analyzes data to address operational challenges and customer service issues
• Provides external and internal customers with requested information
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature

Requirements

• Requires a HS diploma or equivalent
• Previous experience in an automated customer service environment
• Bilingual (Spanish) or multi-language skills required
• Must be able to pass a validated language test/assessment

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution