Key skills
AnalyticsCRMCommunicationNegotiationSales
About this role
Role Overview
- Oversee the day-to-day operations of an inside sales team
- Provide high level customer service while maximizing sales and gross profit
- Ensure customers receive prompt and efficient service
- Maintain profitability through report analysis and trend identification
- Administer guidelines for consistent quoting
- Support, track, and measure inside sales initiatives
- Research and prepare sales orders and quotes according to specifications
- Ensure associates receive training in sales and operations SOPs
- Handle customer inquiries and problem resolution
- Follow-up with customers to ensure satisfaction
Requirements
- 7+ years of experience in inside sales management
- Proven experience managing Inside Sales teams
- Broad understanding of Inside Sales operations and business development strategies
- Skilled in leveraging CRM systems and data analytics
- Experience implementing outreach strategies for long-term relationships
- Excellent communication, negotiation, and relationship-building skills
- Typically requires BS/BA in a related discipline
Benefits
- Health insurance
- 401(k) retirement plan