Oversees daily assignments of duties of Housekeeping staff while analyzing room turns and making staff or procedural adjustments as necessary.
Develop, implement, and maintain housekeeping standards and procedures to ensure cleanliness and organization throughout the hotel.
Interview and select all departmental line level colleagues.
Maintain optimal housekeeping staffing levels to ensure peak performance and supervision.
Ensure smooth, efficient, and cost-effective operations, including labor management and inventory control.
Coordinate departmental activities with other hotel departments to maintain overall cleanliness.
Coordinate special projects related to housekeeping as directed by the Director, Housekeeping.
Keep leadership informed of significant departmental updates and activities.
Oversee the 3rd party uniform and laundry services.
Hold regular team meetings to share essential operational information and address guest concerns.
Evaluate team member performance, identify areas for improvement, and mentor team members and leaders to aid in their advancement.
Perform other duties as assigned.

Minimum of two years of guest services experience in hospitality industry required.
Minimum of one year leadership experience in the hospitality industry is preferred.
Previous experience with property management systems preferred (HOTSOS, REX, PMS, OPERA).
Excellent guest service and hospitality skills are required.
Ability to regularly push, pull, lift up to 50 lbs
Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required.

Housekeeping Manager

Key skills