Lead service delivery, including communicating the value of GW RhythmX products, workflow optimization, and customer education.
Ensure timely and effective triage, escalation, and resolution of customer issues in accordance with defined SLAs in partnership with Support.
Monitor service performance metrics and proactively address gaps in adoption, utilization, and service quality.
Identify systemic service delivery gaps and drive organizational improvements in partnership with Client Operations leadership.
Partner with Product, Engineering, Implementation, and Support leadership to improve product usability and service delivery effectiveness.

8+ years of experience in customer success, service delivery, or customer operations in a SaaS or healthcare technology environment
Proven experience building scalable service delivery operations
Strong strategic, operational, and leadership capabilities
Executive presence and ability to influence cross-functional stakeholders.

Director, Solution Enablement

Key skills