Senior Field Service Technician II

Role Overview

• Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software and handle customer questions about the state of the system.
• Implement and assist with install of new equipment on site with customers, providing them on-site training and support.
• Sustain proficiency in all products and services that the company offers. This includes staying current with installations standard methodologies, equipment protocol, and safety guidelines.
• Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Accurately document the work that is performed at a customer facility. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.
• Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other Luminator personnel in support of service operations.
• Will advance training content for the Luminator products and systems, supporting technical staff development.
• Develop and provide hands-on training courses at operations as required, specific to the equipment types and local needs.
• Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems.
• Accurately document the work that is performed at a customer. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• Review product prints and specifications.
• When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.
• Work with site management to review and ensure the product(s) are installed to specifications.
• Coordinate work with other groups to ensure meeting commitments.
• Document processes.
• Operate vehicles in a safe manner and use field systems appropriately.
• Follow all company’s filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Identify Opportunities for Process Improvement.
• Build positive relationships with customers.
• Perform all other duties as assigned by management in a professional and efficiently.

Requirements

• High School diploma required.
• Minimum 4+ years prior field service experience in supporting technical or engineering services or Military experience in electronics programs may be considered equivalent to this typical qualification.
• Proficiency with other Microsoft Office applications is required, including but not limited to Word, Excel, and Power Point.
• Clean DMV record and valid Driver License.
• OSHA training a plus.
• Exceptional organization and time management skills.
• Driven, self-starter with a sense of urgency and customer focus.
• Ability to adjust to changing priorities, and at times work under pressure.
• Ability to accurately read, interpret, and apply management and corporate direction using general concepts and methodologies.
• Demonstrated knowledge of service contracts.
• Demonstrated ability to show and or train a co-worker on a technical problem or issue.
• MUST HAVE VALID US PASSPORT.

Benefits

• Competitive compensation with career growth potential.
• Generous time off: Vacation and wellness time, 10 company holidays +2 floating holidays.
• Educational Assistance Program: Robust reimbursement program for professional growth.
• Health and wellness: Medical, dental, and vision coverage plus 401k matching.
• Benefits Effective Day One!