Develop and maintain strong relationships with ACIST Medical Systems customers by providing quality technical support of the company’s electro-mechanical devices
Provide preventive maintenance, emergency field service and installation of ACIST products
Respond to all customer requests for service by establishing cause of equipment failure and performing repairs
Replace parts needed to correct malfunction and perform proper tests to ensure operation of the equipment after repair
Prepare detailed service and failure records for work performed and enter all information into the ACIST service tracking database
Ensure a high level of customer satisfaction through knowledge of injector systems
Maintain tools and test equipment in accordance with Company policy
Perform periodic preventive maintenance on equipment as required by contract or as stipulated by the engineering department
Perform modifications or updates (hardware and software) to injector systems as required

Minimum Associates degree in Electrical Engineering/Electronic Technology, BioMed, or combination of education and experience providing equivalent knowledge
1+ years experience in service, troubleshooting, analyzing and formulating solutions of electro-mechanical equipment , or Clinical Technologist experience (CT/MR)
Strong verbal, interpersonal and communication skills
Customer service orientation
Excellent analytical skills, especially in problem solving
Electro-mechanical and hand-tool skills, i.e. wrenches and screw drivers
Working knowledge of analog and digital electronics
Knowledge on the use of measurement equipment (i.e. Digital Multi Meter, caliper, micrometer)
Computer experience: PC, Microsoft Office and database applications
Familiarity with ISO, FDA regulations, Good Manufacturing Procedures (GMP) and Quality Systems
Ability to maintain accurate documentation (e.g., record trace ability information onto routers, and transact materials online)
Ability to work as a team player while working autonomously within a defined region

Field Service Technician I

Key skills