About this role
Role Overview
- As a Financial Support Services Specialist, you will be recognized as a business-domain and platform expert.
- You will be the primary point of contact for our customers who have chosen Pennylane as the central software for their accounting and financial management.
- You will be at the heart of the 360° customer experience, helping clients and their accountants leverage the full power of Pennylane to support their growth.
- You will act as the central liaison between client company leaders, their in-house accountants, and the Support team.
- You will be in daily contact with users and seek to understand the issues they encounter.
- After investigating, your goal is to provide an answer or solution to the user or, when necessary, escalate the issue to the technical teams.
Requirements
- Several years of experience working at a neobank, an online bank, or a traditional bank.
- Excellent understanding of banking systems.
- Previous experience in B2B support required.
- Comfortable with daily phone interactions with clients.
- Experience working directly with company leaders (e.g., internal advisory) is a plus.
- Available for a flexible schedule, including rotating hours, to meet client needs.
- Interest in technology is a plus, particularly familiarity with current FinTech products on the market.
Benefits
- One of the best health insurance plans on the market (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- Between 6 and 12 additional RTT days in addition to 5 weeks of paid vacation
- Opportunity to improve your English with Busuu
- Monthly allowance for all Pennylaners to support working from home or coworking spaces
- Easy access to our offices, located a few minutes from Saint‑Lazare in the heart of Paris
- BSPCE equity allocation
- Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib
- A Mac
- We play many sports together and regularly get together for company events such as Tech Days and our company retreat.