About this role
Role Overview
- You are the primary point of contact for our customer base who have chosen Pennylane as the central software for their accounting and financial management.
- You are therefore at the heart of the 360° customer experience and help clients and their accountants leverage the full power of Pennylane to support their growth.
- You serve as the central liaison between client leaders, their in-house accountants, and the Support team.
- After investigation, your goal is to provide an answer or solution to your contact, or, when necessary, to escalate the issue to the technical teams.
- You will handle customer requests related to our financial services: you receive requests, qualify them, and provide prompt, impactful responses.
Requirements
- Several years of experience working at a neobank, online bank, or traditional bank.
- Excellent understanding of banking systems.
- Previous B2B support experience required.
- Comfortable with daily phone interactions with clients.
- Experience working directly with company leaders is a plus (e.g., internal advisory).
- Available for flexible/rotating hours adapted to client needs.
- Interest in technology is a plus, particularly familiarity with current FinTech products on the market.
Benefits
- A top-tier health insurance plan (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- Between 6 and 12 additional RTT days on top of 5 weeks of paid leave
- Opportunity to improve your English through Busuu
- Monthly dedicated budget for all Pennylaners to support working from home or in coworking spaces
- Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris
- Equity grant (BSPCE)
- Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib
- A Mac
- We do many sports together and prioritize regular company events such as Tech Days (which bring remote Pennylaners together every three months) and our annual company retreat, fostering strong team cohesion for everyone.