Provide an exceptional online customer experience from order placement through delivery and beyond
Take a consultative approach to sales, ensuring customers have the right products and understand installation requirements
Manage a high-volume eCommerce pipeline, proactively engaging customers
Handle multiple systems for managing product availability and coordinating delivery and installation services
Process and reconcile payments, issue refunds, and troubleshoot customer inquiries

A strong sales mindset with previous sales experience
Exceptional attention to detail and accuracy
Excellent written communication, typing skills, and professional phone presence
A “customer-first” approach with a passion for delivering outstanding service
Strong technical proficiency and comfort navigating multiple systems
Ability to multitask and shift priorities efficiently in a fast-paced environment
Self-motivation with the ability to work independently within a collaborative team
A willingness to learn and develop product knowledge in appliances
Flexibility and adaptability in a changing environment
Appliance or industry knowledge
Advanced professional writing skills in English
Strong customer relationship management experience
Critical thinking and problem-solving skills
Experience with payment processing

Ecommerce Customer Success Specialist – Online Sales

Key skills