Key skills
SwiftAIGeminiBIBusiness IntelligencePower BIVersion ControlCRMProject ManagementSales
About this role
Role Overview
- The person will support the Senior Vice President North America by improving how commercial information, agent requests, B2B customer needs, trade marketing projects, digital partner actions, CRM data, AI-enabled workflows, and customer-success opportunities are organized and executed.
- Serve as the primary internal contact for independent sales agents, selected B2B retailers, and digital partners.
- Proactively manage seasonal dealer outreach and support to ensure seamless product ordering and execution cycles.
- Own customer-service issues that directly impact commercial relationships, driving them to swift resolution.
- Act as the cross-functional coordinator bridging the gaps between Sales, Marketing, Operations, and Digital teams.
- Maintain total ownership of Monday CRM and related commercial systems, ensuring flawless data hygiene.
- Manage account records, agent requests, seasonal task tracking, retailer follow-ups, and project boards.
- Oversee digital partner tasks, asset delivery workflows, and dashboard inputs.
- Track B2B issues systematically to ensure no balls are dropped and patterns are flagged for operational improvement.
- Use AI to summarize agent/customer notes, turn meetings into actionable task lists, organize customer follow-ups, and prepare first-draft outreach.
- Leverage AI for CRM data cleanup, classifying trade marketing assets, and building process documentation.
- Assist in building, managing, and continually improving AI-led business intelligence systems and automated reporting discipline.
- Coordinate and organize trade marketing assets, ensuring independent reps and retailers have what they need.
- Track marketing campaigns, manage asset delivery checklists, and collect in-store display photos from the field.
- Conduct execution reviews and provide basic reporting on marketing campaign completion rates.
- Coordinate onboarding requirements for new digital partners and retail platforms.
- Ensure the accurate and timely delivery of product information (PIM), images, and digital assets.
- Monitor online content accuracy, coordinate promotional calendars, and execute compliance checks.
- Support selected initiatives aimed at improving the direct-to-consumer (DTC) customer experience, retention, and issue resolution.
Requirements
- Monday.com or similar CRM/project management platform
- Independent sales agent support
- B2B customer follow-up
- Proactive seasonal dealer support
- Trade marketing execution;
- Digital partner administration;
- Customer-service issues that affect commercial relationships;
- Delected DTC customer-value initiatives;
- AI-enabled workflow improvement;
- Business intelligence, dashboard support, and reporting discipline
- Google Workspace: Gmail, Drive, Docs, Sheets
- Google Sheets / Excel: filtering, sorting, structured lists, basic formulas
- CRM data hygiene
- Task management and follow-up tracking
- File organization and version control
- Ecommerce website review / product page checking
- Familiarity with AI tools such as ChatGPT, Gemini, NotebookLM, or similar
- Comfort learning automation tools and workflow platforms
Nice to have:
- Apparel, outdoor, ski, wholesale, retail, or ecommerce experience
- Experience supporting sales agents or account managers
- Experience with trade marketing programs
- Experience with digital partner or marketplace administration
- Experience reviewing product detail pages
- Experience with customer segmentation or retention support
- Basic familiarity with Power BI or dashboard links
Tech Stack
- Swift