About this role

Maintain structured client records in Salesforce (milestones, progress, interactions)
Develop proposals and collaborate using Google Workspace (Docs, Sheets, Slides, Gmail)
Analyze key metrics (order trends, conversion funnel, retention) using data tools such as Databricks
Identify growth opportunities and recommend actionable strategies
Execute with a results-oriented mindset, driving measurable outcomes
Act as a bridge between clients and internal teams (Product, Engineering, Marketing, Sales)
Monitor market trends and share competitive insights

Strong English communication skills (written and verbal)
3+ years of experience in customer success, consulting, or sales (SaaS or tech preferred)
Data-driven mindset; comfortable with Excel / Google Sheets (Salesforce / BI tools are a plus)
Strong problem-solving and structured thinking skills
Self-driven, highly accountable, and able to manage multiple priorities
Comfortable with remote work and U.S.-aligned working hours

Customer Success Consultant

Key skills