Internet Browser Support Specialist

Role Overview

• Receives inbound and places outbound telephone triage unit patient and scheduling calls, handling a variety of calls (i.e., establishing a new patient/client well or healthcare appointments, scheduling return care appointments, and other patient/client related requests)
• Identifies the patient within the Eskenazi Health network
• Provides the highest quality of customer service to patients
• Schedules appointments; enters appointment date and time
• Answers patient telephone inquiries regarding Eskenazi Health, Specialty Clinics and Ambulatory Care

Requirements

• 2 years of experience in call center, patient registration, scheduling, health information management, or other similar experience in healthcare setting required
• High School diploma or equivalent required; Associate’s degree is preferred
• Certificate in medical terminology highly preferred

Benefits

• Comprehensive training for the first 3 weeks
• Continued support by trainers and seasoned staff