HR Manager

Role Overview

• Oversee daily HR operations including employee relations, performance management, compliance, and policy implementation
• Develop and execute HR strategies aligned with company goals
• Manage employee onboarding, engagement, retention, and disciplinary processes
• Ensure compliance with labor laws, government regulations, and company policies
• Handle compensation and benefits administration
• Oversee payroll processing and HR documentation
• Coordinate and support tax-related filings and government compliance requirements; experience dealing with the tax bureau is highly preferred
• Partner with leadership and department managers regarding workforce planning and organizational development
• Support recruitment initiatives for key positions when necessary
• Maintain and improve HR systems, processes, and reporting
• Foster a positive, professional, and inclusive workplace culture

Requirements

• Minimum of 8+ years of Human Resources experience
• Previous experience working in a BPO company is required
• Strong knowledge of HR best practices, labor laws, compliance, and employee relations
• Experience handling payroll, tax filings, and government compliance is a strong advantage
• Proven experience managing HR operations independently
• Strong leadership, communication, and conflict-resolution skills
• Highly organized and detail-oriented with the ability to multitask in a fast-paced environment
• Experience managing multicultural and diverse employees or global teams is a strong plus
• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field preferred