To work with management on staff development and to review work and provide diplomatic feedback to maintain quality of work product
Prepares reports and correspondence to customers, other VeriClaim adjusters, and/or insureds
Evaluates residential and commercial contents inventories obtained by or submitted to VeriClaim on both a replacement cost and actual cash value basis
Applies limitations and/or exclusions based on coverage afforded by the policy
Finalizes inventory in preparation of reporting including: preparing enclosures, preparing letters, and making detailed notes for reporting purposes
Facilitates the use of replacement services as requested by the Contents Adjuster
Reviews and processes replacement receipts
Communicates with colleagues, management, customers, and insureds in a courteous and professional manner
Conforms with and abides by all regulations, policies, work procedures, and instructions

High school diploma or GED required
Bachelor’s degree from an accredited college or university preferred
Three (3) years customer service experience or equivalent combination of education and experience preferred
Good oral and written communication skills
PC literate, including Microsoft Office products
Ability to read and comprehend policy language
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Contents Evaluator Associate

Key skills