Key skills
ITSMActive DirectoryLeadershipCommunicationRemote Work
About this role
Role Overview
- Manage and supervise deskside and end-user support personnel.
- Oversee incident, problem, and service request management processes.
- Monitor service desk performance metrics and implement continuous improvement initiatives.
- Coordinate hardware and software deployment, maintenance, and lifecycle management.
- Ensure compliance with company IT policies, security standards, and procedures.
- Collaborate with internal departments and external vendors to resolve technical issues.
- Develop and maintain support documentation, knowledge bases, and standard operating procedures.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred
- 1+ years of IT support experience, including supervisory or management experience
- Strong knowledge of Windows, Microsoft 365, Active Directory, endpoint management, and remote support tools
- Experience with IT Service Management (ITSM) platforms
- Excellent communication, organizational, and leadership skills
- Ability to manage multiple priorities in a fast-paced environment
Tech Stack
- ITSM
Benefits
- Competitive hourly compensation
- Flexible remote work environment
- Paid training
- Paid time off and company holidays
- Health, dental, and vision insurance (where applicable)
- Professional development opportunities
- Retirement savings plan options