Key skills
AISaaSCommunicationCustomer SuccessSales
About this role
Role Overview
- Onboarding new customers and ensuring successful implementation of solutions
- Developing and maintaining strong relationships with assigned accounts
- Providing product training and support to customers
- Monitoring customer health and addressing issues proactively
- Collaborating with internal teams to improve customer experience
- Tracking and reporting on key performance metrics
- Focus exclusively on customer satisfaction, training, and experience
- you're not expected to carry any sales quota or revenue targets
Requirements
- Bachelor's degree in Business, Computer Science, or related field
- 3-5 years of experience in customer support, customer success or implementation management in Enterprise SaaS or technology companies
- Strong interest in privacy and knowledge of regulations (GDPR, CCPA, etc.)
- Excellent communication and interpersonal skills
- Problem-solving and analytical abilities
- Ability to work from the office in Falls Church, VA, 3 times per week
Benefits
- Competitive salary: $85,000-$115,000 per year (negotiable depending on your experience)
- Comprehensive benefits: 100% paid medical, dental, and vision for employees and families (gold plan with zero out-of-pocket)
- 401(k) plan with a match program
- Hybrid schedule (3 days per week) and paid vacation
- Company-paid life insurance coverage
- Tuition reimbursement program
- Rapid career growth opportunities (Director of Customer Success)
- No sales quota or revenue targets
- your focus will be on customer advocacy, adoption, and long-term success
- Collaborative company culture and supportive, inclusive environment
- Company-paid events, celebrations, and in-office dinners
- Opportunity to make a significant impact in the field of data privacy and AI