In your future role, you will work on-site at our clients' locations and support IT managers, local IT teams and end users as a competent point of contact and client representative
You capture concerns quickly and accurately and are responsible for receiving, qualifying and processing requests, incidents and changes
You support the client's users and IT teams on-site and take care of the maintenance of workstations, applications and the IT backend infrastructure
You are the contact person for all IT-related questions and help customers resolve their issues
For complex or long-running topics, you will receive support from your team of Support and Systems Engineers
Through your direct customer support you ensure the smooth use of our IT outsourcing services and help turn our customers into fans
You organize your workday and tasks independently and work in a hybrid model: on-site at the client, at our UPGREAT office or from home

You have completed an apprenticeship as an ICT Specialist (EFZ) or are a career changer with equivalent professional experience in the IT field (required)
You have experience in 1st and 2nd level support, ideally as a Supporter, Support Engineer or Operations Engineer, preferably at an IT service provider
You bring solid know-how in the Microsoft systems environment and are proficient with Windows operating systems, Microsoft Office / Office 365 and common standard software
You are familiar with Windows Servers (including roles and features), Active Directory, Exchange Server, Citrix and have experience in networking (e.g. DNS, DHCP, VPN)
You have native-level German and can communicate well in English, both written and spoken
You hold a category B driving licence (required)
You enjoy direct customer contact and keep an overview even in hectic situations
You have a strong service orientation, high resilience and flexibility
You are self-organized, proactive and enjoy taking responsibility

You will become part of a dynamic, collegial team of over 140 employees, where collaboration is valued as much as individual strengths
You will work in modern office premises with ergonomically equipped workstations – so you feel comfortable and can work in a focused way
Your social security is important to us: we cover 55% of your pension fund contribution as well as the contribution to daily sickness benefit insurance
We support your professional development and accompany you on your career path
We value your performance with attractive fringe benefits such as free parking, a birthday gift and special discounts at gyms and other partners

On-Site Support Engineer

Key skills