Responsible for leading projects across all sales channels, with a focus on customer experience;
Create dashboards that include key performance indicators (KPIs) and strategic objectives (OKRs);
Identify innovative solutions to address a range of operational challenges, aiming to improve the customer experience;
Act as the primary point of contact for matters related to physical stores;
Research and apply market best practices to optimize store operations;
Develop and refine operational processes to enhance the customer experience and drive sales across the store network;
Use data analysis and metrics to ensure processes are executed consistently;
Conduct store visits to gather insights on business operations and their impact on the customer experience;
Manage the area's budget, including incentive programs, and ensure compliance with the budget cycle;
Maintain regular contact with regional managers and store teams to align strategies and objectives.

Senior Commercial Analyst

Key skills