AVP, Claims - TCO

Role Overview

• Lead end-to-end strategy for complex coverage issues and litigation matters, including investigation, exposure assessment, reserve adequacy, and resolution planning
• Drive litigation management with internal and external counsel, including mediations and trials as needed; negotiate complex settlements that balance risk and business objectives
• Prepare executive-level reporting and lead discussions with senior leadership, customers, and key stakeholders on high-profile matters, trends, and emerging case law
• Serve as a technical leader—staying current on commercial insurance laws and regulations and ensuring alignment with company guidelines and fair claim practices
• Lead and contribute to cross-functional initiatives sponsored by the CTCO/Chief Claims Officer to strengthen complex-claims capability and operating discipline
• Partner with Claims, Underwriting, Legal, and the broader Technical Claims Office to align priorities, deliverables, and decision frameworks
• Develop and deliver targeted technical training and coaching to strengthen coverage and complex-claims capability

Requirements

• J.D. required
• 10+ years of experience as an attorney and/or claims professional with deep expertise in complex coverage issues, high-exposure claims, and coverage litigation
• Proven ability to partner with and influence claim executives and senior stakeholders
• Comfort operating in a fast-paced, evolving environment with sound judgment and strong prioritization
• Executive-level communication, negotiation, and relationship-building skills across insureds, brokers, counsel, and internal business partners
• Ability to obtain and maintain required insurance adjuster licenses
• Self-directed, highly accountable, and able to deliver under pressure
• Strong analytical skills—able to synthesize complex facts and present crisp recommendations
• Deep knowledge of claim handling guidelines, best practices, and fair claim practices across jurisdictions and lines
• Strong problem-solving, critical thinking, organization, and time-management skills
• Collaborative, with the ability to work independently and lead through influence
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint) and analytics/reporting tools (e.g., Power BI)

Benefits

• multiple medical plans plus dental, vision and prescription drug coverage
• competitive 401k with generous matching
• PTO beginning at 20 days per year
• up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off
• basic Life and AD&D Insurance
• Short and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance and Tuition Reimbursement
• Backup Child and Elder Care