Leading global SAP AMS and support delivery across enterprise customers and SAP landscapes
Managing end-to-end service operations (incident, problem, change, request) with SLA/KPI accountability
Driving onboarding, transitions, and smooth service take-on for new customers
Overseeing escalations, major incidents, and service recovery
Championing continuous improvement across processes, tooling, and reporting
Providing leadership across SAP ECC and key business processes
Supporting across SAP Hybris, IS-H, Fiori, BW, Gateway, Solution Manager, and PI/PO
Guiding customers on system capability, risks, and optimisation opportunities
Acting as a senior point of contact for key SAP customers
Leading governance, service reviews, and stakeholder meetings
Communicating performance, risks, and improvements clearly and proactively
Building strong, trusted relationships with customer stakeholders
Balancing customer expectations with operational and commercial needs
Supporting bids, proposals, workshops, and customer presentations
Contributing to RFPs and solution/service design for AMS engagements
Defining service models, onboarding, and delivery approaches
Supporting renewals and growth opportunities
Leading and developing global SAP AMS and support teams
Building a high-performance, customer-focused culture
Managing hiring, resource planning, and performance
Driving capability development and collaboration across teams

15+ years of SAP experience, with a strong track record of leading SAP Support and Application Managed Services (AMS) in complex, global environments
Strong hands-on knowledge of SAP ECC and integrated SAP solutions such as Hybris, SAP IS-H, Fiori, BW, Gateway, and PI/PO integrations
Demonstrated ability to manage end-to-end service delivery, including SLAs, KPIs, incident/problem/change management, and operational governance
Strong track record of managing enterprise customer relationships and acting as a trusted senior stakeholder advisor
Experience leading customer onboarding, transition, and transformation programmes within AMS or third-party support models
Commercially astute with experience supporting bids, RFPs, proposals, solution shaping, and pre-sales engagement activities
Excellent communication and presentation skills with confidence engaging both technical teams and senior executive stakeholders
Strong leadership experience managing, developing, and scaling global or distributed SAP delivery teams
Solid understanding of ITIL frameworks and service management best practices in a managed services environment
Highly organised, proactive, and able to manage multiple priorities in a fast-paced, customer-focused setting
Strong problem-solving mindset with the ability to manage escalations, critical incidents, and service recovery situations effectively
Collaborative leadership style with the ability to work across technical, infrastructure, security, and business functions.

Competitive Salary: We value your hard work with a competitive market salary
Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us
Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
Birthday Leave: Your birthday is yours – take the day off and enjoy it your way
Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
Company Pension Scheme: Secure your future with our Company pension scheme
Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK
no office required!
Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
Personal Development: We invest in you with tailored training and career growth
Employee Referral Scheme: Get rewarded for bringing great talent to our team

Head of SAP Services

Key skills