Accurately update and document shipment statuses in internal systems
Monitor carrier performance to ensure timely deliveries and resolve mid-transit issues according to company SOPs
Contact carriers to obtain time-sensitive updates and log information appropriately
Manage team email, responding to both internal and external requests in a timely manner
Proactively identify and communicate issues to relevant teams for quick resolution
Assist Carrier Sales Representatives by ensuring smooth operations across their book of business
Collaborate with internal departments and maintain a professional attitude while working under pressure
Stay informed about industry trends, including seasonal and geographic freight dynamics
Be open to learning and mastering the company’s proprietary technology and systems
Maintain a positive attitude, exhibit a strong work ethic, and contribute to team success
Support co-workers and management by fostering a collaborative work environment.

Previous experience in carrier sales, freight brokerage, or logistics coordination on the US market
Strong negotiation skills with the ability to build rapport and influence others
Excellent communication and interpersonal skills
Proficiency in transportation management systems (TMS) and other relevant software
Proven ability to build productive internal and external partnerships
Able to collaborate effectively with colleagues across departments
Comfortable handling multiple tasks and using technology efficiently
Willingness to learn about freight markets, carrier types, and transportation trends
Excellent verbal and written communication skills; fluent in English
Highly detail-oriented and accurate in work
Able to work confidently and effectively in a fast-paced environment.

Carrier Operations Representative

Key skills