Take ownership of complex client projects and programmes end-to-end
Negotiate product scope to deliver the best value on both fixed-price and time/materials engagements
Act as a trusted advisor to clients and Theodo on trade-offs and compromises
Manage the flow of requirements from client to team
Lead client engagements proactively
Produce, maintain and communicate on the project delivery plan
Own and run agile ceremonies
Collaborate with the client principal and client to monitor effort and forecast accurately
Solve day-to-day delivery problems before they escalate
Ensure delivery operates in line with contract terms
Provide high-level analysis and improvement recommendations to senior client stakeholders
Advocate for lean delivery principles across the business
Contribute to company-wide continuous improvement initiatives
Mentor and coach more junior delivery managers

Around 2-3 years of delivery management experience on complex digital or technology projects
Relevant experience within a technical agency or consultancy
Proven track record managing both fixed-price and time/materials engagements
Experience managing senior client stakeholders and steering committees
Demonstrable examples of scope negotiation and risk management on large or high-stakes projects
Experience running agile ceremonies and holding teams to a high standard of delivery
Comfortable using delivery data to drive commercial decisions
A strong academic background

25 Days annual leave
Learning and Development support throughout your career at Theodo
Private Health Insurance via Vitality
3 week work from anywhere policy
Equipment budget for your tech set up
Company pension
Monthly Socials
A Slack network of 700+ “Theodoers” across our extended ecosystem — ask questions, share patterns, or troubleshoot obscure challenges with some of the sharpest minds out there
A hybrid working model, with offices based in London

Delivery Manager

Key skills