Mobile Inspections Manager

Role Overview

• The Manager works collaboratively and cross-functionally with boundary partner teams including: auctions, remote dealer services, sales, and other field-based teams
• The Manager is the primary point of contact within Manheim Mobile Inspections for the assigned Market Center(s), and is an escalation point for any internal or external client
• Measures of success for this position include service level performance (productivity, quality, etc.), safety & compliance, client satisfaction measures, and team member engagement
• Directly oversee the work of Supervisors and provide direction and guidance to team members
• Ensure systems are in place to efficiently and effectively manage quality work in accordance with standards, company policies, and customer expectations
• Plan and continuously monitor staffing levels to ensure efficiency, quality of work, and effective customer service
• Drive the adoption and utilization of Lean Daily Management within the assigned Market Center(s)
• Participate in operational process development and implementation of projects
• Build and maintain a strong working relationship with internal and external partners
• Coordinate with leaders and boundary partners, including the Sales, Auction, and Remote Dealer Services teams, to ensure client expectations are met
• Provide quality service and interact with dealers and commercial clients to resolve escalated issues and/or concerns
• Recruit, hire, onboard, and provide ongoing support to employees
• Review team performance against operational KPIs, and develop tactical plans within the assigned Market Center(s) to implement initiatives with guidance from the Regional Director
• Coach, develop, and empower team members, and create a cohesive team environment
• Procure, distribute, and track company equipment
• Conduct regular performance reviews for all direct reports

Requirements

• Bachelor’s degree and 6+ years’ experience with at least one year in management or lead role required; or equivalent combination of education and work-related experience
• Automotive, auction and/or field service experience preferred
• Excellent management and supervisory skills with experience in team member development
• Strong computer skills with proven ability to utilize Microsoft suite
• Experience with data visualization tools (Tableau, PowerBI, etc.) and scheduling & routing software is preferred
• Ability to work in a high performance, fast-paced team environment
• Excellent customer service and problem-solving skills
• Demonstrated business acumen and analytical skills to review complex information and formulate tactical, operational plans for assigned Market Center(s)
• Self-motivated and can motivate others
• Excellent organizational skills, customer-focused, proactive, and team-oriented
• Effective communication (written and verbal) and interpersonal skills required
• Ability to set priorities and solve problems
• Ability to work with remote supervision, and to supervise remote employees
• Vision abilities required include close, distance and depth perception.
• Ability to sit, stand or walk for prolonged periods of time
• Ability to bend, stoop, squat, or kneel; ability to lift and hold at least 10lbs at waist level for an extended period; ability to lift up to 30lbs

Tech Stack

• Tableau

Benefits

• flexibility to take as much vacation with pay as they deem consistent with their duties
• seven paid holidays throughout the calendar year
• up to 160 hours of paid wellness annually for their own wellness or that of family members
• additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)