About this role
Role Overview
- Support new and prospective students with the Sophia Learning platform
- Assist students in creating and managing accounts
- Provide navigation assistance through the platform
- Troubleshoot basic technical issues
- Identify and escalate complex issues to internal teams
Requirements
- 1+ year of Contact Center/Admin (phone/chat) experience preferred
- Experience working in education or academia
- Proficiency in Microsoft Office Suit, Zendesk
- High school diploma
- Applicants must be authorized to work in the United States
- Visa sponsorship is not available
Benefits
- Medical, dental, vision, life and disability plans
- Well-being incentives
- Parental leave
- Paid time off
- Certain paid holidays
- Tax saving accounts (FSA, HSA)
- 401(k) retirement benefit
- Employee Stock Purchase Plan
- Tuition assistance
- Entertainment and retail discounts
- Overtime pay (if applicable)