Virtual Patient Companion

Role Overview

• Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare.
• Use a telemonitoring system to provide continuous remote observation and surveillance of up to 15 patients in a variety of units, departments, and/or locations.
• Ensure all patients receive top-quality care, and nurses are supported.
• Monitor assigned patients, verbally redirecting patients from engaging in at-risk behaviors and summoning nursing staff as needed while honoring patients and institutional confidentiality.
• Work a day/night rotation from 6:30 a.m. – 7:00 p.m. and 6:30 p.m. – 7:00 a.m.
• Comply with established corporate and departmental policies, procedures, objectives, quality assurance methods and safety codes.
• Demonstrate compliance with licensing, regulatory and accrediting agency provisions as required.
• Demonstrate appropriate and professional communication behavior toward patients, customers and coworkers.
• Cooperate with management and peers to promote an environment of teamwork and collaboration.
• Demonstrate an understanding of and proficiency in the use of the NAME TeleSitter Solution software.
• Maintain visual observation.
• Verbally redirect patients over a digital two-way audio device in patient rooms.
• Immediately summon the nursing staff if the patient requires assistance.
• Participate in the hand-off of pertinent information/behavior about assigned patients when arriving to monitoring area and upon completion of shift assignment.
• Arrange meal break times and inform staff before leaving the monitoring station so relief may be provided to ensure constant patient observation.
• Provide patients with explanations as necessary without counseling or providing opinions.

Requirements

• High School Diploma/GED
• General knowledge of hospital settings
• Can monitor up to 15 patients on one screen at one time and prioritize simultaneous situations
• Ability to communicate effectively with patients using a microphone and headset
• Ability to communicate with hospital staff and respond quickly to patient behavioral changes
• Can use discretion and courtesy when working with patients, visitors, and staff
• Basic computer operation skills
• Basic Microsoft windows experience.
• Previous experience in a hospital environment (Preferred)
• Previous clinical experience (Preferred)
• Previous direct patient care experience (Preferred)
• Nurse Assistant/Medical Assistant Certification (Preferred)

Benefits

• We know that fully supporting our caregivers is what creates the best outcomes for our patients.
• Our outstanding, comprehensive offerings are an investment in your health, well-being and future.