Senior ServiceNow Technical Program Manager

Role Overview

• Lead a team to build, deliver, and manage SaaS environment for ServiceNow FSM capabilities
• Manage the total work effort, planning and scheduling, resource management, transition planning, reporting, deliverables preparation, quality assurance and metrics, customer relationship management, and strategic business planning
• Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components
• Performs day-to-day management of overall project/contract support operations, possibly involving multiple tasks and groups of personnel at multiple locations
• Organizes, directs, and coordinates the planning and production of all activities associated with assigned project
• Assumes responsibility for project results
• Works with project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, required resources, budget, and timing
• Completes work breakdown structure to estimate effort required for each task
• Provides a project schedule to identify when each task will be completed
• Communicates clearly expectations to team members and stakeholders
• Ensure that the program is delivered on time, within budget, and to the required quality standards
• Build and maintain strong relationships with DoD and other stakeholders
• Mediates between stakeholders and team members
• Identify and mitigate risks and issues that may impact the program's success
• Resolves issues and solves problems throughout project life-cycle
• Manages project scope by ensuring changes to scope are documented and approved
• Tracks and reports on project milestones and provides status reports when requested
• Leads, coaches, and motivates team members
• Makes decisions and recommendations based on the business need for each project, and makes ongoing decisions based on what’s best for the organization
• Monitor and report on the program's progress to key stakeholders
• Drive business growth by identifying opportunities to expand our offerings, improving our service delivery, and fostering a culture of innovation within the team
• Ensure compliance with all relevant policies, procedures, and regulations

Requirements

• 8+ years of relevant work experience in a very fast-paced, dynamic environment
• 5+ years of experience managing ServiceNow FSM platform implementations
• Experience with leading teams and managing web applications
• 3 years’ experience defining and delivering systems’ support strategy, including business analysis and requirements gathering abilities
• Expertise with Agile Scrum methodology
• Advanced skill in Microsoft Office Suites

Tech Stack

• ServiceNow

Benefits

• Extremely competitive salary
• 95% employer paid for employee medical, dental, & vision coverages
• 100% employer paid for employee life, STD & LTD disability coverages
• 401k with company match and profit sharing
• Flexible Spending Account (FSA) for dependent & health care
• 11 standard holidays & 3 weeks of annual leave