Learning Program Manager - School of Product Knowledge

Ferguson is a leading supplier of quality products across various industries. The Learning Program Manager – School of Product Knowledge is responsible for designing and managing learning programs that enhance product knowledge among associates, collaborating with business leaders and internal teams to create effective learning experiences.

Responsibilities:

• Develop and run learning strategies that support product knowledge education across supported business areas
• Lead the design, development, and execution of learning programs across multiple delivery formats, including instructor-led training, virtual learning, self-directed learning, hands-on labs, and blended learning experiences
• Partner with business leaders and subject matter authorities to create learning experiences that improve associate understanding of products, product applications, systems, and industry solutions while increasing confidence and capability in supporting customers and driving sales growth
• Partner closely with business leaders, HR partners, subject matter experts, vendors, and internal learning teams to align on priorities and support successful execution of learning initiatives
• Facilitate in-person and virtual learning experiences as needed to support learner engagement and knowledge transfer. Help ensure a consistent, high-quality learner experience across programs
• Manage end-to-end program execution, including planning, timelines, communication, stakeholder coordination, vendor management, and delivery readiness. Balance multiple priorities while ensuring strong execution and follow-through
• Evaluate program effectiveness using learner feedback, participation data, and business input. Find opportunities to improve learning experiences and strengthen program impact
• Collaborate with broader learning and business teams to align onboarding, product knowledge development, and ongoing learning experiences across supported business areas

Requirements:

• Bachelor's degree in Business, Education, Human Resources, Organizational Development, or a related field, or equivalent work experience
• 3–6 years of experience in learning and development, program management, training, or business enablement roles
• Experience designing and delivering learning programs focused on product knowledge, technical products, or industry learning preferred
• Strong project and partner management skills, including experience handling multiple priorities and cross-functional partnerships
• Experience facilitating in-person and virtual learning sessions preferred
• Knowledge of instructional design principles, blended learning approaches, and learning technologies
• Familiarity with HVAC, plumbing, waterworks, commercial, industrial, or related product categories is helpful, but not required
• Strong communication and presentation skills with the ability to collaborate across diverse audiences
• Ability to operate optimally in a fast-paced, evolving environment while balancing strategy and execution
• Certifications in learning & development, talent development, or program management are a plus
• Willingness and ability to travel domestically as needed (up to 25%)