Identify and continuously improve collections policies, strategies, and workflows to maximize cash recovery and reduce delinquency
Identify and support process improvements and technology initiatives (including automation and AI tools) to drive meaningful operational outcomes
Drive timely collection of wholesale cash by proactively reaching out to customers, resolving billing disputes, monitoring account aging, and partnering with internal teams to reduce outstanding receivables.
Support Credit manager in monitoring key metrics including DSO, aging receivables, cash flow performance, reporting regularly to senior leadership
Support the resolution of escalated customer billing disputes, payment terms issues, and deduction management
Maintain audit-ready compliance with all legal, regulatory, and internal control requirements
Review all requests for credit memos to close out disputes

College diploma in Finance, Accounting, Business Administration or related field
5-7 years of progressive collections and/or receivable experience
Certified Credit Professional (CCP) an asset
Proficient with ERP systems (e.g. Oracle, SAP) and collections/credit software
Proven track record of reducing DSO, improving cash flow, and managing large accounts receivable portfolios
Strong knowledge of credit risk management, commercial collections practices, and accounts receivable operations
Experience with wholesale/retail customer environments (consumer goods, footwear, or apparel a plus)
Accuracy and attention to detail
Ability to maintain confidentiality.
Ability to work independently with moderate supervision.

Accounts Receivable Specialist

Key skills