AnalyticsBIPower BILeadershipProject ManagementStakeholder ManagementCommunicationDecision Making
About this role
Role Overview
Work with the Service Line Workforce Planning Leader and SSL/Competency leadership to implement the workforce planning strategy across the service offerings
Develop detailed headcount models that align with financial planning targets to ensure that appropriate emphasis is placed on attrition trends, promotion trends, hiring to support optimal leverage while meeting FTE and margin targets
Analyse tool outputs and large datasets comparing to multi-year historical trends and expectations set forth by the Workforce Planning Leader to identify risks, gaps and opportunities
Analyse workforce leverage in line with business direction and socialize the desired leverage model with SSL/Competency to support the business workforce strategy
Drive capacity planning and demand forecasting ensuring proactive alignment of workforce supply with current and future business demands
Model attrition, promotion, hiring, mobility projections, visa risks and leaves of absence impacts
Participate in strategy discussions around workforce impacts and business scenarios
Apply statistical and predictive modelling techniques (e.g., regression, scenario analysis) to support workforce forecasting and decision making
Develop logical/rational frameworks to investigate problems, identify key assumptions and test hypotheses using quantitative and analytical methods
Use statistical methods, probability theory and decision-making techniques (e.g., multivariate analysis, regression models, conditional probability, decision trees, real options) to support business decisions
Monitor and forecast impacts for Global Delivery Services from Automation and SDC
Model early career hiring needs in line with SL/SSL/Competency guidance
Collaborate with cross-functional stakeholders to gather requirements, translate them into analytical solutions and actionable insights
Hold frequent reporting discussions with stakeholders (Talent, RM, Finance and Competency / Operations leaders) and present data driven insights to support decision making
Develop and maintain interactive dashboards and reports using Power BI (or similar tools) to support business insights on workforce metrics
Create visualizations and presentations that clearly communicate complex concepts and insights including short and long-term views for decisions (i.e., TNR, Margin, potential recessions, talent policy changes, and alternative solutions)
Analyse resource utilization and capacity to ensure optimal allocation, identify bottlenecks and recommend mitigation strategies
Prepare regular reports and dashboards on workforce metrics, resource utilization, performance, and project health
Contribute to process improvements through reporting automation, standardization and adoption of best practices in data visualization and analytics
Drive documentation of processes, SOPs and support playbook creation to enable standardization and scalability
Provide mentorship and coaching to junior team members, promoting best practices and continuous learning
Demonstrate understanding and application of People Data Governance and Data Privacy policies
Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution
Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals
Requirements
Bachelor’s degree or equivalent experience in Workforce Planning (preferred), Business administration, Data Analytics or a related field
5 to 8+ years of business experience, with at least 2+ years in workforce planning, analytics, finance or resource management
Strategic Workforce Planning certification is a plus but not mandatory
Strong ability to link operational processes with business objectives and identify opportunities for improvement and optimization
Strong understanding of service line operating models and workforce management practices
Effective at influencing stakeholders and leading change initiatives that support Service Line workforce strategy
Ability to collaborate with regional service line teams, influence local decisions and build strong stakeholder relationships
Practical knowledge of predictive modelling and statistical methods
Advanced proficiency in Power BI, Excel and reporting tools
Relevant certifications in Power BI, Project Management are desirable
Strong expertise in PowerPoint presentation design and storytelling
Understanding of economics and business finance
Strong analytical and problem-solving skills with attention to detail
Excellent communication skills, both written and verbal
Ability to manage multiple priorities in a fast-paced environment
Strong project management, analytics and stakeholder management skills
Experience working in professional services, consulting or data-driven environments
Global or domestic travel may be required based on business needs
Ability to mentor and coach junior team members and contribute to team capability development
Good documentation skills with the ability to create and maintain SOPs and playbooks for standardized processes