Senior Workforce Planning Analyst

Role Overview

• Work with the Service Line Workforce Planning Leader and SSL/Competency leadership to implement the workforce planning strategy across the service offerings
• Develop detailed headcount models that align with financial planning targets to ensure that appropriate emphasis is placed on attrition trends, promotion trends, hiring to support optimal leverage while meeting FTE and margin targets
• Analyse tool outputs and large datasets comparing to multi-year historical trends and expectations set forth by the Workforce Planning Leader to identify risks, gaps and opportunities
• Analyse workforce leverage in line with business direction and socialize the desired leverage model with SSL/Competency to support the business workforce strategy
• Drive capacity planning and demand forecasting ensuring proactive alignment of workforce supply with current and future business demands
• Model attrition, promotion, hiring, mobility projections, visa risks and leaves of absence impacts
• Participate in strategy discussions around workforce impacts and business scenarios
• Apply statistical and predictive modelling techniques (e.g., regression, scenario analysis) to support workforce forecasting and decision making
• Develop logical/rational frameworks to investigate problems, identify key assumptions and test hypotheses using quantitative and analytical methods
• Use statistical methods, probability theory and decision-making techniques (e.g., multivariate analysis, regression models, conditional probability, decision trees, real options) to support business decisions
• Monitor and forecast impacts for Global Delivery Services from Automation and SDC
• Model early career hiring needs in line with SL/SSL/Competency guidance
• Collaborate with cross-functional stakeholders to gather requirements, translate them into analytical solutions and actionable insights
• Hold frequent reporting discussions with stakeholders (Talent, RM, Finance and Competency / Operations leaders) and present data driven insights to support decision making
• Develop and maintain interactive dashboards and reports using Power BI (or similar tools) to support business insights on workforce metrics
• Create visualizations and presentations that clearly communicate complex concepts and insights including short and long-term views for decisions (i.e., TNR, Margin, potential recessions, talent policy changes, and alternative solutions)
• Analyse resource utilization and capacity to ensure optimal allocation, identify bottlenecks and recommend mitigation strategies
• Prepare regular reports and dashboards on workforce metrics, resource utilization, performance, and project health
• Contribute to process improvements through reporting automation, standardization and adoption of best practices in data visualization and analytics
• Drive documentation of processes, SOPs and support playbook creation to enable standardization and scalability
• Provide mentorship and coaching to junior team members, promoting best practices and continuous learning
• Demonstrate understanding and application of People Data Governance and Data Privacy policies
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals

Requirements

• Bachelor’s degree or equivalent experience in Workforce Planning (preferred), Business administration, Data Analytics or a related field
• 5 to 8+ years of business experience, with at least 2+ years in workforce planning, analytics, finance or resource management
• Strategic Workforce Planning certification is a plus but not mandatory
• Strong ability to link operational processes with business objectives and identify opportunities for improvement and optimization
• Strong understanding of service line operating models and workforce management practices
• Effective at influencing stakeholders and leading change initiatives that support Service Line workforce strategy
• Ability to collaborate with regional service line teams, influence local decisions and build strong stakeholder relationships
• Practical knowledge of predictive modelling and statistical methods
• Advanced proficiency in Power BI, Excel and reporting tools
• Relevant certifications in Power BI, Project Management are desirable
• Strong expertise in PowerPoint presentation design and storytelling
• Understanding of economics and business finance
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication skills, both written and verbal
• Ability to manage multiple priorities in a fast-paced environment
• Strong project management, analytics and stakeholder management skills
• Experience working in professional services, consulting or data-driven environments
• Global or domestic travel may be required based on business needs
• Ability to mentor and coach junior team members and contribute to team capability development
• Good documentation skills with the ability to create and maintain SOPs and playbooks for standardized processes

Benefits

• Health and wellness packages
• Professional development opportunities