Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
Room clinic patients in person or virtually and update patient chart with the required information.
Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care.
Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
Oversees and ensures efficient turnover of exam rooms.
Assist provider in the exam room as requested.
Collect, prepare, and submit ordered patient lab specimens as directed.
Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
Triage patient phone calls and messages and document them appropriately.
Orders and manages supplies under the direction of manager.
Disinfect and stock the exam rooms.
Assist in obtaining records required for the patients chart.
Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
Follow company policies and CDC guidelines for infection control.

High school graduate or equivalent, required.
Medical Assistant Certification, preferred.
CPR/BLS, required prior to start date.
1 year of experience working within a clinical environment, required.
1 year in an administrative, patient-facing, or customer service role, required.
Phlebotomy and lab processing skills, preferred.

Medical Assistant, Customer Service Specialist

Key skills