Customer Care Representative I

Role Overview

• Provide customers and consumers with service relative to order inquiries
• Determine root causes to issues and develop resolution action plans
• Place outbound, follow-up phone calls to consumers
• Answer inbound telephone calls and resolve issues
• Maintain department standards with accuracy

Requirements

• High School diploma or GED
• 1-3 years customer service experience
• Proficient computer skills including Microsoft Office Suite
• Ability to type 45-50 WPM
• Excellent organizational skills
• Strong attention to detail
• Excellent verbal and written communication skills

Benefits

• Health insurance
• 401(k) plan
• Paid time off