Lead and support projects related to provider standardization, provider experience, operational effectiveness, and data quality initiatives
Manage initiative lifecycles from intake through implementation, including requirements gathering, planning, execution, risk identification, stakeholder alignment, and sustainment activities
Track initiative progress and communicate updates, risks, barriers, and recommendations to leadership and stakeholders
Support execution of strategic initiatives and special projects as assigned
Evaluate current workflows and operational processes to identify inefficiencies, manual work, bottlenecks, and improvement opportunities
Support process mapping, root cause analysis, and development of future-state workflows where appropriate
Recommend improvements that improve accuracy, reduce turnaround times, enhance quality, and support scalable operations
Analyze operational trends, stakeholder feedback, and business needs to identify improvement opportunities and support recommendations
Partner with internal business teams, operational areas, and leadership to define objectives, requirements, risks, and expected outcomes for initiatives
Facilitate discussions, drive follow-ups, and maintain alignment across stakeholders throughout project execution
Support change management activities associated with new processes, implementations, or operational changes
Act as a liaison between operational teams, business partners, and supporting functions including reporting, technology, or implementation teams as needed
Support monitoring of operational performance through existing dashboards, metrics, and reporting processes
Help identify reporting gaps, business needs, and opportunities for improved visibility into operational performance
Assist in development of presentations, status updates, and executive-level summaries
Requirements
3+ years experience supporting or leading projects, operational initiatives, or cross-functional work efforts
Demonstrated ability to organize ambiguous work, solve problems, and translate business needs into actionable plans
Experience managing multiple priorities and coordinating work across stakeholders
Strong analytical, communication, and organizational skills
Experience using business tools such as Excel, PowerPoint, Visio, or similar applications
Ability to work independently while driving initiatives forward with minimal oversight