Monitor and analyze student loan accounts to identify borrowers at risk of default.
Reach out to at-risk borrowers via phone, email, and other communication methods to discuss their financial situation and repayment options.
Develop and implement personalized repayment plans and strategies for borrowers to prevent default.
Provide borrowers with information on deferment, forbearance, consolidation, and other available options.
Maintain accurate records of borrower interactions and interventions in compliance with regulatory requirements.
Collaborate with internal departments and external partners to ensure timely processing of payments and account updates.
Educate borrowers on financial literacy and resources available to help them manage their loans effectively.
Prepare and present regular reports on default prevention activities and outcomes to management.
Stay current on industry trends, regulations, and best practices in student loan management and default prevention.

An Associate’s Degree from an accredited institution in business, finance, accounting, or a related field is required.
At least two years of experience in financial services, student loan servicing, higher education, or counseling.
Demonstrated knowledge of Federal Student Aid.
Demonstrated proficiency in Microsoft Office applications.

Specialist I – Default Prevention

Key skills